Click & Collect Information

How does Click & Collect work?

Browse and select your desired products online, then add them to your shopping cart. Once you've completed the checkout process, your Dealer will notify you as soon as your order is ready for pickup.

Is Click & Collect free?

Yes, Click & Collect is available at no cost from participating dealers.

Where do I pick up my Click & Collect order?

You can collect your order directly from the participating dealership where you placed it. Remember to bring your collection notification or a valid photo ID. Please wait to receive the notification that your order is ready before coming to pick it up.

When can I collect my order from the store?

Once your order is ready for pickup, your STIHL Dealer will notify you. Since each STIHL Dealer operates independently, their hours and availability may vary. You can check the details for your specific Dealer using the STIHL Dealer Locator on our website.

Can someone collect my Click & Collect order for me?

Yes. Simply notify your purchasing Dealer that someone else will be collecting the order on your behalf.

How long do I have to collect my order?

If you do not collect your order within 14 days, your Dealer will cancel the order and process a refund via the payment method you used when placing the order.

Is Click & Collect available at all stores?

Click and Collect is available only at participating STIHL Dealers.

Can I return an item in-store once I collect my order?

Since STIHL Dealers are independently owned, the return of your order is at their discretion.

Are there any additional conditions that may affect my Click & Collect order?

Please be aware that during high-demand periods, like the Christmas season or severe weather events, your order may experience processing delays. We kindly ask that you wait to receive your collection notification before visiting the dealership. Rest assured, we appreciate your patience, and any delay will be brief.